Returns/complaints
Returns/complaints
At MeinBabyWohl we want to make sure that you are completely satisfied with our products. If for any reason you are not satisfied, we offer an easy process for returns and complaints.
Returns
Authorisation: You can return unused and unopened items within 14 days of receipt.
Process:
- Contact Us: Please inform us of your intention to return the product by completing the returns and complaints form below.
- Return confirmation : Wait for our confirmation and further instructions.
- Shipping : Send the product back to the address given in our confirmation e-mail.
Conditions: The products must be returned in their original packaging, unused and in a resalable condition.
Refunds: We will process your refund within 14 days of receiving and checking the return.
Refunds will be made via the original payment method.
Refunds: We will process your refund within 14 days of receiving and checking the return.
Refunds will be made via the original payment method.
complaints
If you receive a faulty or incorrect product, please proceed as follows:
Notification: Contact us as soon as you notice the problem by completing the returns and complaints form below.
Resolution: We will investigate the complaint and, if the complaint is justified, offer either a replacement or a refund, including the shipping costs incurred.